Policy

All Sales Are Final

Because RUO peptides are sensitive, perishable, and often custom-handled, all sales are final once an order has been shipped, except as expressly stated below.

We do not accept returns or offer refunds for:

• Opened, used, or partially used products
• Products that have been stored improperly after delivery
• Orders placed in error or due to changes in research needs
• Dissatisfaction with experimental outcomes or research results

Eligible Refunds or Replacements

Refunds or replacements may be considered only under the following circumstances:

1. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To be eligible, you must provide:

• Your order number
• Clear photographs of the damaged or incorrect item(s)
• Photographs of the original packaging and shipping label

Upon verification we will

• Issue a replacement, or
• Provide a refund to the original payment method

Need help?

Contact us at {email} for questions related to refunds